Hello to the Incaspin Casino VIP Program, designed exclusively for our active members in Spain https://incaspins.es/legal-and-affiliates/. This set of terms details all you need to know about how the program works, from earning points on your favourite games to accessing exclusive rewards and benefits. By joining our loyalty program, you accept these rules, so we encourage you to read them carefully. Our goal is to provide a transparent, fair, and engaging experience that recognizes your play and commitment over time. If you have any questions after examining the following sections, please get in touch with our support team—we are always here to help.
Entitlement and Automatic Registration
All joining Incaspin Casino players who have thoroughly validated their account and are based in Spain are automatically signed up in the fidelity program as soon as they make their first real-money deposit and set a eligible wager. There is no additional application process or opt-in required, which implies you start earning points from your very first bet. To stay eligible, you must maintain a single active account and guarantee that your personal and payment details are kept up to date. The program is accessible solely to persons who are at least eighteen years of age, as stated by Spanish gambling rules, and any violation of the age condition will end in instant deletion from the program.
Employees of Incaspin Casino, its subsidiaries, and any third-party service providers immediately participating in the program’s operation are not allowed to participate. We also maintain the entitlement to exclude any user who has earlier self-excluded or whose account has been transiently paused due to safe gaming steps. Enrolment is personal and intransferable, and we rigorously forbid the use of automatic scripts or robots to create fake game actions. If we spot any form of manipulation, the account will be subject to ban, and all earned points will be forfeited without prior notice. By remaining active, you reaffirm your entitlement constantly.
Membership Rewards and Unique Privileges
Each membership tier unlocks a range of exclusive benefits designed to elevate your gaming experience and reward your loyalty in practical ways. Bronze members receive access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members get a dedicated account manager who can help with personalised offers and priority support, plus a guaranteed birthday bonus that is added automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits discussed individually. All tier-specific perks are subject to periodic review, and we may launch seasonal surprises that are enabled only for top-tier members, guaranteeing that the program remains fresh and competitive.
Point Validity and Confiscation Rules
Unused loyalty points will become void if your account remains totally dormant for a span of one hundred and eighty consecutive days. Lack of activity is defined as absence of real-money wagers, absence of deposits, and absence of logins during that time frame. Once points expire, they are irreversibly deleted and may not be reinstated, including if you at a later date resume play. To keep your balance current, just log in to your account or make a qualifying bet at least once every six months. We send automated email reminders to Spain members before any points become void, offering you a fair opportunity to redeem them. This expiry policy guarantees the program remains viable for all participants and stops dormant balances from piling up indefinitely.
In addition to inactivity-based expiry, we maintain the right to confiscate all or part of a member’s loyalty points in cases of verified fraud, collusion, chargeback abuse, or any significant breach of our general terms and conditions. If an account is shut down voluntarily, any remaining points are lost immediately and may not be moved to another player or exchanged to cash. Likewise, accounts closed due to self-exclusion or regulatory obligations will forfeit all accumulated points. For incomplete forfeitures following a minor terms violation, only points earned during the pertinent period of misconduct are deducted, and we will notify you in writing of the exact adjustment made.
Exchanging Loyalty Points
Once you have accumulated a minimum number of loyalty points, you can convert them for a selection of rewards featured in the loyalty store. The most common redemption options are bonus cash with fixed wagering requirements, free spins on selected slot titles, and occasionally special merchandise or tournament tickets. Each reward type shows the number of points required and the associated terms, so you can make an educated choice before confirming the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet instantly. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be undone once submitted, and points spent are permanently deducted from your loyalty balance. We do not permit the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period except where noted. There is no cap to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error causes a reward being issued without sufficient point deduction, we reserve the right to adjust the balance and cancel the associated bonus funds. Always review the specific reward details before confirming.
Protecting Your Account and Program Compliance
Maintaining the security of your loyalty account is a joint responsibility. You should not share your login details or let another person to use your account to earn points, as this represents a serious breach of the loyalty terms. We consistently monitor account activity for suspicious patterns, such as quick point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will lead to the immediate closure of all related profiles and the loss of all accrued points. Members in Spain should also be aware that your loyalty profile data is handled solely for administering the program and is never sold to third parties. If you detect unauthorised access, contact support without delay.
Loyalty Levels and Movement
The loyalty program offers multiple status tiers, beginning from Bronze and moving up through Silver, Gold, Platinum, and Diamond. Your progression through these tiers is dependent on the total number of loyalty points you accumulate over a rolling evaluation period that commences from your enrolment date and renews at the end of each calendar half-year. As soon as you achieve the required point threshold for the next level, your account is elevated automatically, and you will immediately begin experiencing the increased benefits attached to that tier. Spain members can track their current status and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is evaluated at the end of each evaluation window, and if you have not gathered enough points to maintain your current level, a soft downgrade will apply. For example, a Platinum member who no longer meets the Platinum point requirement will be moved to Gold rather than dropping all the way back to the initial tier. This buffer is created to recognise consistent play and give you a fair chance to restore your status during the next cycle. Points collected during a higher-tier period do not become invalid when a downgrade happens, and any tier-based perks that were already granted, such as birthday bonuses, stay valid for the remainder of their validity window.
Accumulating Loyalty Points
Loyalty points at Incaspin Casino are earned every time you make a real-money wager on eligible casino games. The speed at which points accumulate varies by the game category, with slots generally paying at the highest percentage and table games, video poker, and live dealer games contributing at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are calculated based on the settled wager amount, and they are credited to your loyalty balance as soon as the game round is settled and confirmed by our system.
To prevent bonus abuse and ensure fairness, we enforce a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not generate points even if the outcome is favourable. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be acquired, sold, or exchanged for real currency. If a game round is annulled or funds are returned to your balance for technical reasons, the corresponding points will be automatically deducted from your total. All awarded points are rounded down to the nearest whole number.
Changes to the Programme and Discontinuation
We constantly evaluate the loyalty program to ensure it remains fair, captivating, and compliant with Spanish and European regulatory standards. As such, we reserve the right to change these terms, alter earning rates, rearrange levels, or alter the available rewards at any time. Whenever a material change is planned, we will alert all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be applied without prior individual notice, but they will always be displayed in the updated terms published on our website. Your continued participation after the modification date implies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will maintain full access to your points balance and reward store, and we will urge everyone to spend any points before the final day. Points that remain unused after the program ends will lapse and will not be compensated with cash or any other form of credit. We promise that no negative retroactive changes will be made to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is ensuring fair treatment at every stage.
FAQ
How do I join the Incaspin Casino loyalty program as a Spanish member?
You are not required to sign up on your own. Any registered player who completes the full validation process and makes a first real-money deposit is immediately enrolled. There is no charge for entry or form to fill out, so you start earning loyalty points from your initial qualifying bet. Merely play eligible games, and your progress will be recorded in your account dashboard.
Am I able to combine points from multiple accounts or send them to a friend?
No. The loyalty program is strictly limited to one account per person, and points are not transferable under any situations. Pooling points across different accounts, even if they belong to the same household, is forbidden and may lead to point forfeiture. If you accidentally created a duplicate account, contact support to resolve the matter before attempting any cashing out.
What happens to my loyalty points if I do not gamble for a long time?
If your account shows no wagering activity, no deposits made, and no sign-ins for 180 consecutive days, all remaining loyalty points will become invalid. We issue advance email notifications to Spain members before the deadline, so you have a chance to avoid forfeiting your points. A single log-in or a small qualifying wager is enough to reset the inactivity timer and keep your points.
Can tier-based benefits like faster withdrawals apply immediately after upgrading?
Yes. Once you collect enough points to reach a higher tier, your benefits are activated automatically and are usable right away. For example, if you reach Gold status, faster withdrawal processing times apply for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.
Exist any restrictions on which games count towards earning points?
Most real-money casino games add to point accumulation, but contribution rates are not uniform. Slots typically earn points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers placed with bonus funds or free spins are not eligible from earning loyalty points. You can always see the exact contribution rate for a specific game in its information section.
By what method can I check my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to reach the next level can all be seen in the loyalty section of your account dashboard. This area also displays any active benefits and links to the reward store. We advise checking your progress regularly, especially before the half-year tier reassessment, so you can plan your redemptions and maintain your status.
